Experience with a full range of HR operations:​

• conduct employee talent review sessions and performance evaluations

• focused on employee training and talent development

• conduct HR investigations, recommend next steps, administer disciplinary action, conduct terminations, and exit interviews

• model company culture and lead by example

• review employee engagement survey results and implement appropriate action plans

• recognize employees for positive behavior

Experienced in all aspects of running multi-million dollar business units:

• strategic planning and execution

• collaborate on teams to create company initiatives

• launch company initiatives at multiple locations simultaneously

• partner and communicate with stakeholders

• profit & loss responsibility

• review key performance indicators and implement effective plans of action

Detailed focus on:

• ensuring regulatory and company compliance

• conducting regular audits

• analyzing, diagnosing, and remedying improvement opportunities

• implementing effective plans of action

• communicating and working with other stakeholders for best outcomes

Ensure highest standards of customer care:

• review customer experience feedback and implement appropriate action plans

• set standards of employee behaviors and lead by example

• evaluate all areas of the business that impact customers

• encourage and empower employees to find solutions to problems to address customer concerns

• evaluate and implement ideas to improve operational workflow which impacts customer service

Comfortable using various software platforms:

• MS Office

• MS SharePoint

• MS Teams

• MS Planner

• Workday

I am always searching for new ways to improve customer focus, employee engagement, operations, and efficiency.