KEY ACHIEVEMENTS

Managed overall operations across 24 retail pharmacies, while providing leadership to an additional 28 pharmacies for several months while that district recruited a new District Manager.

Responded to customer communications from the corporate call center.

Regularly analyzed customer feedback and implemented robust plans of correction which resulted in a 6% increase in customer satisfaction and drove 38.28% decrease in customer complaints over same timeframe.

Successfully integrated acquisition and merger of Eckerd Drugs in the district.

Controlled district inventory levels and ended fiscal year 2.33% below plan.

Partnered with loss prevention to conduct pharmacy investigations.

Partnered with scheduler to evaluate and recommend pharmacist schedules.

Partnered with senior stakeholders to investigate HR related cases and administer disciplinary action.

Conducted annual performance evaluations.

Launched and trained employees on new dispensing software program and workflow processes.