KEY ACHIEVEMENTS

Achieved customer experience score of 9.0 out of 10.0 by establishing a client-centric environment.

Launched new company initiatives, including immunization administration, workflow processes, pharmaceutical hazardous waste program, and new customer appreciation.

Improved customer mail-out program that resulted in increased client satisfaction, sales, and profitability.

Trained employees on new company initiatives to ensure compliance and success.

Improved workflow and efficiency by coaching employees on how to analyze situations and make decisions.

Monitored HR related KPI’s: attendance, FT/PT status, and hours worked.

Conducted quarterly performance feedback sessions for hourly employees.

Partnered with senior stakeholders to investigate HR related issues and administer disciplinary action.

Reduced inventory levels through diligent focus on warehouse and external orders which contributed to maximum profitability above plan.

Improved communication and partnership in liaison with external practitioners.

Traveled to other locations within Alaska to provide operational support.